Frequently Asked Questions

Get every single answers there if you want

How to renew with JOM RENEW website?

  • Fill up the details in 1st page our administrator will receive your details and send you quotation via email and WhatsApp. If satisfied just process the payment through online, then we will send you the cover note and road tax.

  • Can contact us support 03-67348821 for instruction.

Can I renew my insurance together with the roadtax?

Sure! Just select the road tax option in your quotation before process the payment.

How can I receive my quotation?

Will receive via email or WhatsApp. Alternatively can search the result in Home > Quotation > Enter you NRIC No.

What insurances can I get quote?
  • Axa Affin

  • Pacific Insurance

  • Kurnia

  • Takaful Ikhlas

  • Rhb Insurance

  • Etiqa

  • MPI

  • Chubb

  • Allianz

How can I get the insurance premium from?

It depends on each insurance company provide. Each company got different calculation of premium.

Any after sales services provide?

Yes. Such as claim and towing services. Please refer on expiry notice and period

Can I cancel my insurance and get refund?

There is two ways to process cancel insurance. First cancel before renew road tax will process through online transfer by taking 3 working days. Second, cancellation after renew road tax only can process on insurance HQ it will take about 1 months for process refund. Any enquiry can contact our support for more information. Except credit card payment will be deduct 2.5% from the refund amount as a cancellation fees.

I've found a mistake on my cover note?

For all the changes after renew road tax, we can only pass to HQ for an endorsement. It will take 7 – 14 working days to process, an endorsement letter will send back to customer when done.

How long will I receive my roadtax?
  • Klang valley 1-3 working days

  • Outstation 3-7 working days

How can I check my delivery status

Can direct check on the tracking link we send via email

What courier use to delivery my roadtax?

We are using GDEX, J&T Express, City Link to delivery

How can I check payment status?

We will send you a notice via email or Whatsap when receive the payment

What is the operation time I can get quotaion?
  • Weekday : 9am-6pm

  • Weekend : 9am-3pm

  • Except public holidays.

Who can I contact for assistance?

Contact us at 03-67348821 on weekday 9am to 6pm or 9am to 3pm for weekend.

How was the delivery charges?

Free for delivery once your insurance is purchase complete